We’ll be happy to help you out. Mobile Remote System Access and Cellular Service. Alder provides a broad line of home security systems with 24/7 professional monitoring and mobile control. Customer service is sales driven only and not there to HELP a customer. Need immediate support? Coupled with industry-leading emergency response times, Alder offers professional installation or a proprietary do-it-yourself installation option and ships the alarm systems directly to the customer… I want to thank her and appreciate her for helping me get this problem done.. thank you again Virginia for your help and the Alber security team.. Alder Security is an American home security company balancing DIY systems with 24/7 monitoring. Metacritic. TV.com. They offer quality equipment and professional monitoring for an added layer of security. Consumer Product of the Year The nationally recognized Stevie Awards awarded Alder as the silver 2018 recipient for the Consumer Product of the Year. Medical Alert. Alder Alarm System Phone Number . 9 talking about this. My Account. Alder Security includes the industry-standard 24/7 professional monitoring along with the added function of mobile remote system access through a web-enabled device. Alder believes in quality home security, protection, & service without compromise. Alder Security Equipment & Services. One. Verify Representative. Alder gets mixed reviews for customer service. Winner: ADT. Average Alder hourly pay ranges from approximately $10.77 per hour for Agent to $34.65 per hour for Outside Sales Representative. Cameras Verify Rep. Support. When we called Alder customer service for help, we were put on hold for a full 30 minutes (not good!). 2. Write a review Sign in. Make sure you're working with the right people. On one hand, the up-front guidance when you’re putting together your Alder home security system is helpful and uncommon for DIY systems. If you have any questions about installing or getting a permit for an Alder home security system, you’re welcome to call our customer service team at 855-977-7201. Have something to share about Alder Security? If you set up service with them, you're obligated to use their service for several years, depending on your agreement with them. Mounting on some surfaces can be difficult and the sensors must be close enough to transmit a signal to the main hub. Life Safety. She stayed on the phone with me until it was fixed. I would be automatically given another 12 month contract. Both offer 24/7 customer service. Return Period — Brinks has a 30-day return policy for all their equipment and services, while Alder doesn't have a clear policy regarding returns. 3. How to Verify. The turnover rate is so high that we were pulled out of training early to get more agents on the phone. CBS News. How would you like to get help? Alder's primary focus is providing customers security systems and monitoring services, but the company also offers limited fire, home hazard, and medical emergency protection as well as home automation integrations. Tech Republic. With Alder, customers are typically required to sign a three-year or five-year contract. My Account . Alder (844) 746-2481 Visit Site » Installation. Submit. Contact Alder Home Security customer service. But thankfully a fellow named Geno from tech support came on the line and got us back on track. Customer Support. ZDNet. Customer service contacts and company information. What we do know is that they take pride in customizing their security systems for each and every customer. - Awarded best customer service and salesman award from customer satisfaction online reviews - Trained new employees on food handling procedures - Server, Cashier, Cook, Delivery Driver. Some good news, and other not so good news. Cameras Verify Rep. Support. 855.535.4955. Home Security. Call: 855.535.4955. It seems that Alder may care more about signing customers and making money than it cares about actually helping its customers. Alder Security My Account . Is Alder Security A Scam . Alder Customer Service . Home Security. Sharing is caring! Customer Portal. CNET. I was originally an AP customer; however Alder bought them out and so this review reflects the experience I have had with Alder. How do I discontinue Alder Home Security? Customer service. Customer Support . Customer Portal. wecare@alder.com. Latest News from. The cheapest Alder alarm system starts at $34.99 a month, and Alder Security requires no credit check. Login or create an account to manage your account. Share. Medical Alert. The average Alder salary ranges from approximately $23,125 per year for Alarm Technician to $150,000 per year for Salesperson. Check with Alder Security customer service to find out what sensors are best suited for your situation. Give us a call, we will get you taken care of. We came across some eye-opening things during our hands-on experience with Alder. Wanda K Sign in to contact user • Sep 08, 2020. You can call Alder Home Security at (833) 329-8280 toll free number, write an email, fill out a contact form on their website www.alder.com, or write a letter to Alder Holdings, LLC, 450 N 1500 W, Orem, Utah, 84057, United States. Alder Security includes the industry-standard 24/7 professional monitoring along with the added function of mobile remote system access through a web-enabled device. To create an account please fill out the form below. But on the other hand, the lack of transparency for pricing and persistent complaints about tech follow-up for existing customers give us pause. Home Security. Customer Support. Enjoy the convenience of email. Alder Home Security offers a 30-day trial period for its home security systems. Is there a trial period with Alder Home Security? Sales Team of the Year The nationally recognized Stevie Awards awarded Alder as the silver 2017 recipient for the Field Sales Team of the Year. We are so happy with the end result and would definitely recommend Alder Security to anyone thinking about having security." Learn about Alder culture, salaries, benefits, work-life balance, management, job security, and more. Average Alder Customer Service Representative hourly pay in the United States is approximately $12.71, which meets the national average. If the rep's information appears, they currently work with Alder. Submit Reviews from Alder employees about working as a Customer Service Representative at Alder. Vivint and Alder home security systems offer homeowners effective and reliable home security. In 2019, ADT was awarded $4 million from Alder Security for deceptive sales practices. I was originally under contract for 3 years. Home Security Life Safety Cameras Verify Rep. 855.513.9495. Reply. That said, instead of a pre-determined equipment package, expect to receive a security system tailored to your needs, but with a higher upfront fee. Alder seems to falter in terms of customer service response but excels in terms of responding to system alerts when an emergency occurs. My fire alarm/freeze alarm went bad, a week before I was heading out of town for the holidays. Write a review on Alder Home Security or ask a question. Ask for the rep's badge and enter the Rep ID in the form to the right. Mobile Remote System Access and Cellular Service. To cancel your contract, you must call Alder’s customer service department no less than 30 days before you want to cancel your service. Unaware that in my contract somewhere it states that if I don't call 30 days before the end of my contract date and have them send a letter to me and me sign it and return it. Suggestions. Salary information comes from 35 data points collected directly from employees, users, and past and present job … Cancelling your Alder Home Security contract can be a hassle. Useful. Customer Service Representative (Former Employee) - Orem Utah - September 8, 2018 I’ve worked at other call centers before and non of them are perfect, however Alder is by far the worst. These systems occupy an increasingly crowded middle-ground between premium and entry-level security solutions. Just got off the phone with this Alder trying to cancel my service after 5 years! Use RevDex to write a review. Alder Home Security offers a limited 12-month warranty on all of its equipment. This young lady name Virginia helped me with my security panel. Get support for your Alder home security systems through email or over the phone. Questions? TVGuide.com. Reviews → Burglar Alarm Systems → Alder Security Alder Security Reviews (%countItem) Add a review. Yep, there's an app for that. 1. You can visit your city hall and talk to an official there about your alarm system. Life Safety. Alder Security 450 N 1500 W, Orem, Utah, United States, 84057-2829. the gold recipient for Sales and Customer Service. Alder also offers a Limited Lifetime Equipment warranty for an additional $3.00 per month, which extends your warranty to the full period during which you have a service contract with Alder. According to the Utah Better Business Bureau, Salt Lake City based Alder home protection has over 200 complaints nationwide, many of them for deceptive home security … I tried calling and no calls were returned, I also tried contacting on their website. Outdoor applications may require more robust sensors. Equipment — You can set up service with Brinks using their equipment or a third-party system from Nest, while Alder only monitors security systems purchased from them. This is an alarming indication of the company's customer service or lack thereof. Alder Security: What our Tests Revealed. Get support for your Alder home security systems through email or over the phone. Gamespot. "Excellent customer service from initial contact through to installing the alarm system and cameras and the after service. 855.535.5006. Alder and Vivint are both ideal for those with long-term security needs because of the contract requirement. They made the whole process so easy and you could tell they are a hard working and solid team who take pride in what they do. Give us a call at 844-442-5337. This will deter some customers who prefer either a fully DIY service or a … Both companies require contracts … Alder Security Customer Service . One major difference between ADT and Alder is the equipment installation. My service after 5 years alarming indication of the Year the nationally recognized Stevie Awards awarded Alder as silver! 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